11:34 minutes (2.65 MB)
Billionaire entrepreneur Jonathan Tisch of Loews Hotels talks with Karen about his newest book Chocolates On The Pillow Aren't Enough: Reinventing the Customer Experience. Jonathan gives career tips on how to instill the most caring, personalized customer experiences into your business - thereby creating more meaningful, longer lasting connections with customers that keep them coming

11:24 minutes (2.61 MB)
Ron Hogan brings Karen Salmansohn best selling author Seth Godin who talks about his newest book THE DIP which is all about how some people quit their job when they reach a wall of difficulty--and how sometimes it's actually okay to quit at this point. ("Don't play if you can't win!") If you're consid