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Your MyLIME Acount

What information do I need to setup a MyLIME account?
To setup a MyLIME account you need an email address which will be used as your username plus a password which will be used to secure your account. You will be sent a confirmation email to the email registered above.

In order to use the account you will need to complete the registration process. To do this you will need to give us your name, your country, and contact number. You will be required to enter 3 secret questions to further secure your account.

To help us serve you better and tailor the online experience just for you, you can give us some additional information on the number of services you have with us or select how you want us to contact you.

How do I unlock my account?
For your security, after 3 failed login attempts your account will be locked out for a period of 24 hours. Contact us to unlock your account using one of the three easy methods below.

  1. Chat Online with one of our agents
  2. Call Customer Care at 1 800 804 2994

 

How do I update my account information?
To update your account information, login to your online account and click the My Profile tab on the menu. This will allow you to change your name, contact number, country, occupation, the number of LIME services, or the way you want us to contact you. You will receive a confirmation email from us regarding any changes to your account.
Contact us if you?ve received a email confirmation in error using one of the three easy methods below.

  1. Chat Online with one of our agents
  2. Call Customer Care at 1 800 804 2994

 

How do I reset my password for my online account ?
For security reasons you should change your password frequently. To change your password:

  1. Click the Change Password link on the menu. You will be asked to login again.
  2. Enter your email address and password to login.
  3. Enter your current password, the new password and then re-enter the new password again for validation.
  4. Click the Save Changes button to save the new password. You will receive a confirmation email from us regarding this change to your account.
Contact us if you've received a email confirmation in error using one of the three easy methods below.
  1. Chat Online with one of our agents
  2. Call Customer Care at 1 800 804 2994

 

What do I do if I have forgotten my email address for my MyLIME account?
If you forgot your email address or username, you can click the Forgot Email link to retrieve it. Simply type in your name, contact number and on-screen security code. You will then be asked to answer the secret questions which you entered when you setup your online account. Once you have answered these questions correctly, your email address will be displayed on screen.

What do I do if I have forgotten my password for my MyLIME account?
If you forgot your password, you can click the Forgot Password link. The system will send you a temporary password which is valid for 24 hours. Once you enter it, you will be required to create a new password.