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Quick Pay

What is Quick Pay?

Quick Pay allows you to pay a bill for another account which is not linked to your MyLIME portal account. It's good if you need to make a quick payment for a friend or family member who is either out of the country or otherwise unable to do it themselves.

How do I use Quick Pay?

Use the following steps:

  • Log in with your portal username and password.
  • Click on My Accounts
  • Click on Quick Pay on the menu on the left


  • Select the country where the customer's account is located.
  • Enter the 7 digit telephone number and the amount you want to pay.
  • Click the Pay button.


  • Enter your credit information and Click Next.
  • Confirm your payment information and then click Submit to complete your bill payment.

How many accounts can I pay using this Quick Pay method?

You can make payments to up to 5 accounts with a single transaction per country with the Quick Pay method.

What is the maximum amount I can pay?

There is no limit to the amount you can pay using the Quick Pay method.

What currency is the transaction settled in?

The transaction will be settled in local currency. For example if you live in Barbados and pay a bill for a customer in Jamaica. The customer's account will be settled in Jamaica dollars. Your credit card statement however will show the transaction in Barbados dollars.

Can I pay accounts in multiple countries using Quick Pay?

Yes. However in order to make payments to accounts across multiple countries you will have to do this as separate transactions.

How long after making a payment will the payment appear on the customer's bill?

The payment will appear on the customer's bill almost immediately. You will receive a confirmation email which will show the details of the transaction. You will need to contact the customer whose bill you are paying and have them verify that the payment has been applied to their account.

What can I do if I made a payment but it did not appear on my account?

With your payment receipt, take note of the:

  • payment location
  • receipt number
  • payment date
  • amount paid and
  • account number on the receipt

And contact us using one of the three easy methods below.

  • Chat Online with one of our agents.
  • Email at customerservice@lime.com
  • Call at 1 800 804 2994

How much do I have to pay to avoid disconnection?

Your account will remain connected once the outstanding balance of the previous month is less than $25 and that bill must be paid before the current month?s due date.

What happens if I make a mistake and the payment goes to the wrong customer account?

If you make a mistake entering the number and the payment transaction is concluded, you should contact Customer Care at 1 800 804 2994 or email customerservice@lime.com